Walking into a care facility tour without a prepared list of questions is a missed opportunity. This guide gives you a comprehensive, ready-to-use set of questions organized by topic. Print it out, take it with you, and use it to compare facilities consistently.
Questions About Care and Staffing
These questions help you understand the quality and consistency of care provided.
What is the staff-to-resident ratio during the day, evening, and overnight?
What qualifications and training do care staff have?
How does the facility handle staff turnover? What is the average tenure of care staff?
Is there a registered nurse on duty 24 hours a day?
How are care plans developed, and how often are they reviewed?
How does the facility manage residents with challenging behaviors?
What is the process for handling medical emergencies?
Questions About Costs and Contracts
Understand exactly what you're paying for before signing anything.
What is included in the monthly fee, and what services cost extra?
What is the policy for rate increases, and how much notice is given?
What is the notice period if we need to leave?
Are there any move-in fees or deposits?
What happens if my family member's care needs increase — will the cost change?
What is the refund policy if my family member passes away or needs to leave unexpectedly?
Questions About Daily Life
Quality of life matters as much as quality of care.
What does a typical day look like for residents?
What activities and social programming are offered?
What are the meal options, and can dietary restrictions be accommodated?
What is the visitor policy? Are there any restrictions on visiting hours?
Can residents personalize their room or suite?
What outdoor spaces are available, and are they accessible?
How does the facility support residents' cultural, religious, or language preferences?
Questions About Communication and Accountability
How a facility communicates with families is a strong indicator of its culture.
How will we be notified of changes in my family member's condition?
Is there a family council or regular family meetings?
What is the process for raising concerns or complaints?
Can we speak with current residents' family members for references?
What were the findings of the most recent provincial inspection?